Open Settings → Billing to manage the tenant billing profile, named contacts, and invoice history.

Billing profile and contacts

Keep the legal organization name, address, country, billing email, and named contacts current. Named contacts receive invoice deep links. If no billing contact is configured, eligible organization administrators may be used as a fallback.

Only users with billing manage access can change the profile or contacts. Billing readers can view invoices and payment health without changing commercial details.

Invoice history

Invoice rows show the immutable invoice number, issue date, due date, status, recipient, and AUD total. Open an invoice for its line items, subtotal, GST, total, issuer and recipient snapshot, notes, and lifecycle state.

Invoice statuses move through Draft, Issued, Paid, or Void. Issued and void invoices remain visible as immutable history. Amounts are stored and calculated in cents; taxable lines receive 10% GST server-side.

PDF and payment health

Use Download PDF on an invoice detail page. The authenticated PDF route checks the same billing access as the page. Payment health is informational: current, overdue, or at risk. An unpaid invoice becomes overdue after its due date and at risk after 14 overdue days; EmDash does not suspend service automatically.

Safety: Confirm the recipient and billing profile before asking staff to issue an invoice. Commercial fields are locked after issue, while the history and document remain available for audit.