Account
Open Account to review your signed-in identity, role, tenant context, date/time preference, and active sessions. Choose local time or UTC; the preference is used consistently throughout the portal.
Sign out sessions you no longer recognize and sign out before using a shared device. Role and tenant changes may require a new sign-in before the navigation updates.
Support requests
Use Support to view requests or create a support request. Include a short description, impact, approximate time, and safe reproduction steps. Do not attach passwords, access tokens, full message bodies, or customer secrets.
Open a ticket to read the timeline, reply, and review permitted attachments. Ticket URLs are tenant-scoped and do not grant access to another tenant’s support history.
Common support information
When escalating an issue, provide:
- the tenant name and affected page;
- the visible error or status message;
- the approximate time and your display-time preference;
- a correlation or event ID when available;
- whether the issue affects one user or the whole tenant.
This information is enough for support to investigate without exposing sensitive content.